A Little Bit About Us

 

The Heritage Fine Food Company is a SALSA certified food wholesaler based in Coate, Devizes in Wiltshire.  We supply to pubs, restaurants, cafes, care homes and schools throughout the South West. We stock an extensive line of products from fresh produce, dry and ambient goods, dairy as well as bakery and cleaning products.

In November 2021 Heritage celebrated a decade in business. For us, the significance of this means our customers and employees believe the service we offer is valuable, appreciated and importantly it validates the business benefits of being customer centric.

We pride ourselves on the fulfilment of customer requests and have a driver in the London market every night which provides us with every opportunity to complete customer requests. As with all fresh food outlets we are at the mercy of mother nature and her seasons.

Excellent Customer Service

Delivering six days a week our friendly and knowledgeable customer services team are here to take your calls from Monday to Saturday (order cut off 11 pm by phone or 12.30 am by email for next day delivery).

We have a friendly customer services team, ready at the end of the phone to take orders, answer any questions and help resolve any queries you may have.

We pride ourselves on delivering 100% customer satisfaction. We have a driver in the London market every night, enabling us to achieve 100% fulfilment of customers’ orders.  If for whatever reason, we falter (we’re only human at the end of the day) and do not match our usual 5-star standard, please do get in touch with one of our friendly customer service team and we’ll be sure to help resolve the issue as quickly as possible.

Picked with care, perfectly delivered

We believe that great customer service starts straight from the order and ends with excellent delivery. We pride ourselves in using the best technology and staff training to ensure 5-star service every step of the way.

Every order is hand-packed by one of our trained picking staff. Using a state of the art tablet picking system it allows us to monitor your order from the warehouse to the van, ensuring every item is hand-picked to perfection.

Seasonal veg
Picking

Accredited

We are the proud holder of SALSA accreditation in brokers, storage and distribution. This standard was written by experienced food safety experts to reflect both the legal requirements of producers and the enhanced expectations of ‘best practice‘ of professional food buyers. Approval certification is only granted to suppliers who are able to demonstrate to a SALSA auditor that they are able to produce and supply safe and legal food and are committed to continually meeting the requirements of the SALSA standard.

Our management team are committed to continuous improvement in terms of:

  • Hazard and risk analysis
  • Quality management system
  • Site and building standards
  • Vehicle operating standards
  • Facility management
  • Good operating practices
  • Personnel

Focussing on each area we ensure total traceability throughout our organisation:

  • We receive wholesale deliveries into our warehouse throughout the day. Our warehouse team are always on hand to receive goods in.
  • We can provide traceability of every product we receive. All produce passes through strict quality controls before entering our warehouse.
  • Our entire warehouse is temperature-controlled to make sure our produce stays at its best. We have separate dairy, freezer, fresh produce and dry stores.
  • You can place your order on the phone or by email. All live orders are booked directly on our sales software so we can provide you with instant stock levels.
  • We use a state of the art tablet-based picking system throughout our warehouse. Orders are instantly available to our picking teams within minutes of them being placed.
  • Each van is hand loaded by one of our experienced team. This is the final quality check before leaving our warehouse.
  • Our entire fleet of vans are tracked with live tracking data. This gives us a constant overview of delivery times and van locations.
  • We have a knowledgeable and helpful team available on our sales line.
Quality control