A Little Bit About Us
The Heritage Fine Food Company is a SALSA certified food service distributor based in Coate, Devizes in Wiltshire. We supply to pubs, restaurants, cafes, hotels, care homes and schools throughout the South West. We stock an extensive line of products from fresh produce, dry and ambient goods, dairy as well as bakery and cleaning products.
In 2026 Heritage celebrates 15 years in business.
Excellent Customer Service
Delivering six days a week Monday to Saturday, our friendly and knowledgeable customer services team are here to take your calls from Monday to Sunday (order cut off 10 pm by phone or 12.30 am by email for next day delivery). No deliveries on a Sunday.
We pride ourselves on delivering 100% customer satisfaction. If for whatever reason, we falter (we’re only human at the end of the day) and do not match our usual 5-star standard, please do get in touch with one of our friendly customer service team within 24 hours of receiving your order and we’ll resolve the issue as quickly as possible.
Picked with care, perfectly delivered
For us, great service starts the moment you place your order and carries right through to your delivery. Behind the scenes, we combine smart technology with a well-trained team to keep everything running smoothly, so you get exactly what you need, when you need it.
Every order is hand-picked by one of our trained picking staff. Using a state of the art tablet picking system it allows us to monitor your order from the warehouse to the van.
We are the proud holder of SALSA accreditation in brokers, storage and distribution. This standard was written by experienced food safety experts to reflect both the legal requirements of producers and the enhanced expectations of ‘best practice‘ of professional food buyers. Approval certification is only granted to suppliers who are able to demonstrate to a SALSA auditor that they are able to produce and supply safe and legal food and are committed to continually meeting the requirements of the SALSA standard.
Our management team are committed to continuous improvement in terms of:
Hazard and risk analysis
Quality management system
Site and building standards
Vehicle operating standards
Facility management
Good operating practices
Personnel
Focussing on each area we ensure total traceability throughout our organisation:
- We receive deliveries into our warehouse throughout the day. Our warehouse team are always on hand to receive goods in.
- We can provide traceability of every product we receive. All produce passes through strict quality controls before entering our warehouse.
- Our entire warehouse is temperature-controlled to make sure our produce stays at its best. We have separate dairy, freezer, fresh produce and dry stores.
- You can place your order on the phone, by email on via our new webshop (you will need a login and password to access this). All live orders are booked directly on our sales software so we can provide you with instant stock levels.
- We use a state of the art tablet-based picking system throughout our warehouse. Orders are instantly available to our picking teams within minutes of them being placed.
- Each van is hand loaded by one of our experienced team. This is the final quality check before leaving our warehouse.
- Our entire fleet of vans are tracked with live tracking data. This gives us a constant overview of delivery times and van locations.
- We have a knowledgeable and helpful team available on our sales line.